Claude-Alain writes:
I realize the extraordinary richness of my journey with the YMCA. I had the privilege of diving into our past, highlighting our roots, and exploring our archives. At the same time, we turned our gaze to the future, integrating new technologies to strengthen the mission of YMCA.
There have been unforgettable encounters. Over 150 people, each bringing a unique cultural richness, crossed my path, enriching me with their diversity.
My greatest regret is not being able to instil a culture of data collection in the YMCA: we have not reached the enormous potential of our Salesforce platform.
If I think back on some of my achievements, well, I’m proud of overhauling and cataloguing the archives, which are now housed on over 400 metres of rolling shelves. I think back fondly to the paper exhibition of our history at the 150th anniversary in Paris in 2005, and to the way we digitised 25,000 old photos in 2023. I want you all to use this remarkable resource!
I’m also proud of moving fast with technology, even though I didn’t use a computer until I was 36 years old. I took a 2-year IT diploma at the University of Geneva. Our first website appeared in 1997. We were ahead of our time, as we were when we updated it in CMS format with Typo3 in 2005: we did it for USD 5,000, when the going rate was 40,000. It was also so important to me in 2009 to commission a full website audit by the company Nelsen, the usability guru, which still informs our thinking today.
In 2010 I took charge of IT and elections for the first time at the World Council in Hong Kong. I ran a session on knowledge management and took charge of the YMCA global village. In 2012 we set up a cloud-based environment with Google for all our work, and organised the 1st YMCA World Challenge, a tremendous digital experience. Meanwhile our social media presence grew, we adopted Convene software for Board Management, the Salesforce project launched with the incredible help of a brilliant young developer, Mayank, in India, and in 2022 we held the first electronic elections at the World Council in Aarhus. It was stressful – but it worked.
And still we were learning and growing, and I was especially pleased last year to organise a webinar on the use of ChatGPT, which attracted over 400 listeners. With the explosion of AI, we are only now in the prehistoric age of its potential. There is much more to come, and hopefully, it will be for the best.
But all that really matters to me is that the YMCA, through the permanence of its positive values, continues to live on for a long time with the ability to evolve, adapt, and change for the wellbeing of humanity, in service of its vision and mission, which I hope are eternal. Thank you all so much. Merci beaucoup.